Privacy Policy
How we collect, use, and protect information when you visit our website or contact our team.
At Ashford Auto Sales, we respect your privacy. This policy explains how personal information may be collected, used, and protected when you visit https://ashfordautosales.com or interact with our automotive sales and consignment services.
Information We Collect
Ashford Auto Sales collects information necessary to respond to customer requests, provide automotive services, facilitate vehicle transactions, and improve the customer experience. The information we collect depends on how you interact with our website or representatives and may include contact information, vehicle-related details, records of communications and transactions, and technical information about visits to our website. We seek to collect information relevant to legitimate business needs and applicable legal requirements.
Personal Information You Provide
When you contact us, request details about a vehicle, submit an inquiry, arrange a purchase, or discuss consigning an automobile, you may provide personal information voluntarily. This may include your full name, email address, telephone number, mailing or residential address, ZIP code, vehicle preferences, details of vehicles you own, and messages sent to our representatives. When needed to administer a transaction or satisfy a legal obligation, we may also request billing information, ownership documents, identification, and other relevant records. We ask customers to provide accurate information and to avoid submitting unnecessary sensitive details through ordinary website forms.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website systems and the technologies operating on it. This information may include your IP address, browser type and version, device type, operating system, pages viewed, interactions with website content, the date and time of a visit, and the website or advertising source that referred you. Such information may be used to operate and secure the website, troubleshoot issues, measure website performance, and understand how visitors find and use our services.
Vehicle Inquiries and Transaction Records
When customers ask about purchasing or consigning a vehicle, we may maintain records associated with the inquiry or transaction. These records may contain correspondence, the vehicle description and identification number, available ownership or consignment documentation, purchase agreements, invoices, and other information reasonably needed to manage the transaction. We use these records to provide accurate assistance, coordinate the sales process, maintain business records, address questions or disputes, and comply with applicable recordkeeping requirements.
How We Use Personal Information
We may use the information we collect to respond to questions and vehicle inquiries; provide information about available automobiles; manage consignment relationships and vehicle purchases; prepare and administer documents; provide customer service; communicate important transaction updates; improve website performance and user experience; maintain business records; detect potential fraud or unauthorized activity; and meet applicable legal obligations. We will use information in a manner consistent with the purposes for which it was collected and applicable law. If we wish to use information for a materially different purpose requiring notice or consent, we will provide that notice or obtain consent as required.
Cookies and Website Analytics
Our website may use cookies, similar browser technologies, and analytics services to help operate the site and understand how it is used. Cookies are small files that may be stored on your device and can support site functionality, usage measurement, and visitor preferences. Analytics services may collect information about visits, navigation, and website performance. You may manage or block certain cookies through your browser settings, although restricting them may affect some website features. Additional controls may be offered where required by applicable privacy law.
Customer Identity and Vehicle Ownership Verification
When a customer purchases a vehicle or requests consignment services, Ashford Auto Sales may request documentation reasonably necessary to confirm identity, verify lawful vehicle ownership, and prepare accurate transaction records. Depending on the circumstances, this may include government-issued identification, vehicle title or registration information, and documents required for the transfer of ownership. Such information is handled for transaction administration, verification, fraud prevention, and compliance with applicable legal obligations. Customers should provide sensitive identification documents only through a communication method approved by our representatives.
Sharing Personal Information
We do not rent customer contact lists. We may disclose limited personal information to providers that assist us with website hosting, communications, analytics, advertising measurement, technical support, and transaction administration. Such disclosures should be restricted to information reasonably necessary for the services provided and handled under applicable legal and contractual safeguards. We may also disclose information in connection with a lawful business transaction or to comply with applicable legal obligations. Any statement about whether personal information is sold or shared is subject to the definitions and rights established by applicable privacy laws, including rules relating to advertising technologies.
Legal Requirements and Fraud Prevention
We may use or disclose information when reasonably necessary to comply with applicable laws, legally binding requests, court orders, or other lawful requirements. Where permitted by law, we may also process information to investigate suspected fraud, protect the safety of customers and others, respond to security incidents, enforce valid agreements, or protect our legitimate rights and property. Disclosures will be evaluated in light of the circumstances and the legal requirements that apply.
Information Security
Ashford Auto Sales recognizes the importance of protecting information entrusted to us. We seek to apply reasonable administrative, technical, and organizational precautions appropriate to the nature of the information and risks involved, including limiting access to authorized persons and using security measures for the systems that handle customer records. Nevertheless, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Customers should use care when submitting sensitive information online and contact us if they suspect misuse of their information.
Data Retention
We retain personal information for the periods reasonably necessary to respond to requests, manage customer relationships and transactions, maintain required business records, comply with applicable laws, resolve disputes, and enforce valid agreements. The appropriate retention period depends on the type of information, why it was collected, and any legal obligation to preserve it. When information is no longer needed, we will take reasonable steps to delete, de-identify, or otherwise handle it in accordance with applicable requirements and our established practices.
Your Privacy Rights and Choices
Depending on your state of residence and applicable law, you may have rights to request access to, correction of, deletion of, or information about certain personal data we maintain. You may also be entitled to opt out of certain targeted advertising or other disclosures as defined by law. To make a privacy request, please contact our team through the Contact page listed below. We may need to verify your identity before fulfilling certain requests. If we send promotional email communications, we will provide legally required means to opt out. Browser Do Not Track signals are not necessarily supported by every website system; legally applicable opt-out preference signals will be addressed as required.
Consignor and Vehicle Listing Privacy
When a vehicle is offered for sale on consignment, Ashford Auto Sales may receive information from the owner, including vehicle details, photographs, ownership records, and contact information. We use this information to prepare accurate listings, respond to prospective buyers, and administer the consignment and sale. Personal contact information belonging to the vehicle owner is not ordinarily included in public vehicle listings. Information concerning ownership, title, or other material transaction matters may be disclosed when necessary to complete a sale or comply with applicable law.
Links to Other Websites
Our website may provide links to independently operated websites or online resources. These services may collect information under privacy policies that differ from ours. We do not control the privacy practices of independent websites and encourage visitors to review those policies before providing personal information. Providing a link does not automatically mean that Ashford Auto Sales endorses the linked website or its data practices.
Policy Changes and Contact Information
We may revise this Privacy Policy when our business practices, website technologies, or applicable legal requirements change. Updated versions will be posted on our website, and we will give any additional notice or seek consent when required by law. We encourage visitors to review this page periodically. If you have questions about this policy, our handling of personal information, or a privacy-related request, contact Ashford Auto Sales at 51 Runway Rd, Levittown, PA 19057, United States, or use our website Contact page at https://ashfordautosales.com/contact/.